Contact Information

By e-mail:
sales@TheSensorConnection.com

By Post Mail:
The Sensor Connection
55 East Long Lake Road, #505
Troy, MI 48085
USA

By phone:
(248) 636-1515 (between 8 a.m. and 5 p.m. Eastern Standard time zone)

By fax:
(248) 636-4969

By Skype:
tsc.sensors

sales@thesensorconnection.com

Shipping Information:

Most items stocked for fast delivery to ship within 24 hours.

Non-stocked or back ordered items usually ship within 2 to 3 weeks ARO.

All International orders are shipped US Postal Service Priority Mail International unless otherwise negotiated before online purchase. Please contact us via email before placing your order.

F.O.B Troy, MI, USA

Refund, Returns and Cancellation Policies:

The Sensor Connection can accept, for exchange or return, only items which were purchased direct from The Sensor Connection within the last 30 days and are in new resalable condition. Restocking fees and refurbishment charges will be handled at the discretion of the engineering sales department which can be reached at 248-636-1515.

Restocking Charge
The standard restocking charge is $25 or 35% of list price, whichever is greater. Non-stocked or special order equipment may not be returnable and will be handled on a case-by-case basis.

Non-Stocked Equipment
LVDT Position Transducers, LVDT Signal Conditioning, LVDT Accessories, Pressure Switches, Pressure Transducers, Pressure Transducer Accessories.

Specific warranty provisions
The Sensor Connection warrants that units shipped will be free from defects in material and workmanship for a period of one (1) month from date of shipment. In the event that warranty service is required, The Sensor Connection will, at its discretion, either repair or replace unit(s) or product(s) found to be defective, provided that they are returned prepaid to The Sensor Connection.

What this warranty does not cover
Warranty provisions cover only defects in material and workmanship provided by The Sensor Connection. This warranty does not cover damage due to misuse, misapplication, abuse, accident or non-The Sensor Connection alterations, modification, upgrade or improper return shipping, packaging, delay of shipment by carrier or shipping damage.

How warranty service is obtained
Warranty service may be obtained by contacting The Sensor Connection. Please provide unit type or part number, serial number(s) and or date code(s) along with the description of the problem(s) being experienced. In the event that the unit(s) or product(s) must be returned for evaluation and/or repair or replacement. The Sensor Connection will provide an Return Material Authorization (RMA) number along with return address and instructions on how to return.

In the event that the unit(s) or product(s) are returned and are determined to have no defect, or if any misuse, misapplication, abuse, accident, non-The Sensor Connection alteration, modification, upgrade or improper return shipping, packaging or shipping damage have taken place, The Sensor Connection reserves the right to apply an Evaluation Charge per unit which will be billed to the customer.

Note: The Sensor Connection will not, under any circumstances, accept any returned goods or materials without an accompanying Return Material Authorization (RMA) number.

Repair or replacement is your only warranty
Your only remedy under this warranty is repair or replacement of unit(s) or product(s) as described above. The Sensor Connection will not be liable for any incidental or consequential damages resulting from use or inability to use unit(s) or product(s) supplied. The Sensor Connection expressly disclaims any implied warranty of fitness for a particular purpose, and no other warranty is specified or implied.

If you have any questions regarding warranty issues please contact our sales department 417-248-2622 or e-mail is at sales@thesensorconnection.com and we will be happy to assist you.

You can shop at The Sensor Connection with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

Shop with confidence! The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram: http://www.authorize.net/resources/howitworksdiagram/ to see how it works.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy: www.authorize.net/company/privacy/

The Sensor Connection is registered with the Authorize.Net Verified Merchant Seal program.